Version 2.2 not working, error below

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Version 2.2 not working, error below

Postby swevrywhere » Tue Jun 26, 2012 2:26 pm

I installed the latest Jacket version today. After running

addpath([matlabDrive '\Program Files\AccelerEyes\Jacket\2.2\engine']);
ginfo

I get the following errors:

Warning: Executing startup failed in matlabrc.
This indicates a potentially serious problem in your MATLAB setup,
which should be resolved as soon as possible. Error detected was:
MATLAB:invalidMEXFile
Invalid MEX-file 'c:\Program
Files\AccelerEyes\Jacket\2.2\engine\gpu_entry.mexw64': The application has
failed to start because its side-by-side configuration is incorrect. Please see
the application event log or use the command-line sxstrace.exe tool for more
detail.
> In matlabrc at 202

I thought it might have to do with not having the latest CUDA drivers, so I updated those as well. I am still getting the same error, however.

Any ideas on what the problem is?
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Re: Version 2.2 not working, error below

Postby vishy » Thu Jun 28, 2012 12:42 pm

Hi Brian,

Sorry a reply was not posted to this. Can you send us everything requested at http://www.accelereyes.com/support/technical_support?
No need to send us the code you were running.

I also need the following:
* Visual C++ Runtime versions on your machine (Check the Uninstall a Program list)
* Run Dependency Walker on gpu_entry.mexw64 file as described here.
Download Dependency Walker for free here: http://www.dependencywalker.com/depends22_x64.zip
Run it on gpu_entry.mexw64, present in the engine folder of Jacket
Save the results using File > Save As , as a *.DWI file.

Please send this package to support@accelereyes.com and we can take it forward from there.
--------------------------------------------------
Vish Venugopalakrishnan
Software Engineer (Q/A)
AccelerEyes LLC
vishy.v@accelereyes.com

--------------------------------------------------
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