Installation error on Jacket 2.0

[Old posts from the commercial version of ArrayFire] Issues and comments for download and installation. Getting up and running.

Moderators: melonakos, pavanky

Installation error on Jacket 2.0

Postby maharani » Sun Mar 11, 2012 6:05 pm

Hi,

I have installed a new version jacke 2.0 but seems I faced an installation problem. When I run : gactivate, I got the massage as below :

>> gactivate
Welcome to Jacket: The GPU Engine for MATLAB!

Verifying Installation ....

Is Jacket gpu_entry.mex file found? .... OK
Is the driver version correct? .... ??? Invalid MEX-file 'C:\Program Files\AccelerEyes\Jacket\engine\getcudrvver.mexw64': The
specified module could not be found.

Error in ==> C:\Program Files\AccelerEyes\Jacket\engine\gactivate.p>gactivate at 27

Please help me!

Rani
maharani
 
Posts: 2
Joined: Sun Mar 11, 2012 2:18 am

Re: Installation error on Jacket 2.0

Postby jaideep » Mon Mar 12, 2012 6:28 am

What is the driver version installed on your system?
Jaideep Singh
Software Engineer
AccelerEyes
User avatar
jaideep
 
Posts: 207
Joined: Tue Oct 11, 2011 2:40 pm

Re: Installation error on Jacket 2.0

Postby maharani » Mon Mar 12, 2012 6:33 am

Hi,

I have installed the jacket 2.0 on Windows 7machine and I used the latest NVIDIA drivers and CUDA 4.0. Any helps please...

Rani
maharani
 
Posts: 2
Joined: Sun Mar 11, 2012 2:18 am

Re: Installation error on Jacket 2.0

Postby jaideep » Tue Mar 13, 2012 10:07 am

This is being handled over email.
Jaideep Singh
Software Engineer
AccelerEyes
User avatar
jaideep
 
Posts: 207
Joined: Tue Oct 11, 2011 2:40 pm

Re: Installation error on Jacket 2.0

Postby drequil » Fri Mar 23, 2012 5:29 pm

Maybe the rest of us want to know!! What good is a forum if all the posts say "This is being handled over e-mail." or "Call me and I'll help."???

I suspect this is one of those cases of 32-bit Matlab and 64-bit Jacket...but I can only guess.
drequil
 
Posts: 2
Joined: Fri Mar 23, 2012 5:23 pm

Re: Installation error on Jacket 2.0

Postby pavanky » Sun Mar 25, 2012 4:44 pm

Hi Drequil,

We usually post something is being handled over email if the customer contacts us through, both support as well as forums.
Or sometimes the forums may be too time consuming and cumbersome to debug the problems.

As for the actual problem, if you have 32 bit matlab on a 64 bit machine, we are resolving this very soon. We will update you once the fix is available for download. If you need them more immediately, please download the 2.0 zip file from here (http://www.accelereyes.com/nightly/32-bit-windows/) and copy the contents into the jacket/engine directory.
Pavan Yalamanchili,
ArrayFire
--
~ If it is not broken, you have not tried hard enough ~
User avatar
pavanky
Site Admin
 
Posts: 1123
Joined: Mon Mar 15, 2010 7:39 pm
Location: Atlanta, GA


Return to [archive-commercial] Download & Installation